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HCL BigFix Service Management FAQs
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Unnati Ghosh | Updated July 30, 2025 What is the underlying platform for HCL BigFix Service Management?
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Unnati Ghosh | July 30, 2025
The underlying platform for HCL BigFix Service Management is AWS cloud-hosted out of AWS data centers.
The hosting location is selected based on the location preference for dedicated customers. (more)
The hosting location is selected based on the location preference for dedicated customers. (more)
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Unnati Ghosh | Updated July 30, 2025 What are the subscription options available for HCL BigFix Service Management?
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Unnati Ghosh | July 30, 2025
Licensing is based on the support users on a monthly subscription basis for a minimum period of twelve months concerning both dedicated and multi-tenant offerings. (more)
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Unnati Ghosh | Updated July 30, 2025 What is the availability of SLA?
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Unnati Ghosh | July 30, 2025
Availability SLA is 99.5% except for excused outages like
Scheduled maintenance
Customer’s system malfunction
Circumstances beyond the service provider’s control (more)
Scheduled maintenance
Customer’s system malfunction
Circumstances beyond the service provider’s control (more)
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Unnati Ghosh | Updated July 30, 2025 Who are the main user groups of this service?
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Unnati Ghosh | July 30, 2025
The customer has the option to choose from any of the below-mentioned deployment options:
Multi-tenant – Public Cloud
Single tenant – Public Cloud (more)
Multi-tenant – Public Cloud
Single tenant – Public Cloud (more)
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Unnati Ghosh | Updated July 30, 2025 How easy is the installation process? Is any manual process involved?
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Unnati Ghosh | July 30, 2025
HCL BigFix Service Management is a “cloud-native” solution. Once the instance is procured, no manual installation is required. The client can access the URL with the credentials provided. (more)
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