AutoMan

Automan allows the users to create tickets by just sending emails to the particular email address which is simple and easy to use instead of filling in multiple columns in the form to create a single ticket and it is rightly called the email based support with custom fields available.

They had some issues in the beginning to start with because if the users are not aware of what are the columns that has to be filled while writing the email there are chances the email might create a wrong ticket and assign it to the wrong team causing time delay in getting the solution.

Automan is easy to be used and it has a simple and user friendly interface and it is also known as the dealer managed software and it allows the users to raise tickets within minutes by just sending an email which automatically creates tickets for you which is automatically done.