Askspot

AskSpot is an AI agent platform built exclusively for e-commerce businesses. The platform automates customer service interactions across live chat, email, and marketplace inboxes - handling product questions, order management, and support ticket resolution without human involvement.

The platform consists of two core components.

The Chat Agent embeds on the storefront and acts as an always-on product advisor, pulling live data from the merchant's product catalog and order management system to answer detailed product questions, guide shoppers through purchase decisions, and handle post-purchase interactions including order modifications, return requests, and payment retries. It also includes proactive engagement triggers that activate based on shopper behaviour - suggesting complementary products, notifying customers of free shipping thresholds, and capturing leads.

The Inbox Agent connects to helpdesk platforms such as Thulium and FreshDesk, as well as marketplace inboxes including Allegro and Amazon. It reads incoming support tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets autonomously or generates structured draft replies for human agents to review.

Unlike generic chatbots limited to basic FAQ handling, AskSpot resolves complex product queries and purchase guidance - the query types that represent the majority of e-commerce support volume. All responses are generated from merchant-supplied data, eliminating inaccurate or fabricated answers.

AskSpot supports 20+ languages natively, integrates with Shopify, IdoSell, Allegro, Amazon, Thulium, and FreshDesk via API, and deploys in 2–3 business days. Fully GDPR compliant. Pay-per-use pricing with a free 2-week trial.