APS Payroll Solution FAQ

As our customer you would be assigned one dedicated account manager. You will be able to contact them on their direct line, via email and/or live chat to handle your account. We don’t have call centers or assign case numbers. Our account managers are certified by the American Payroll Association (APA), usually with 5-7 years of payroll/HRIS experience under their belt. In the case that your account manager has to be out of the office, a backup account manager would be assigned to handle any needs you may have that day. There is no charge for APS account support. For more detailed information, please check out our Support Services page via website, which you can find at this link: http://www.apspayroll.com/why-aps/support-services/ A full conversion overview can also be found here: http://pages.apspayroll.com/rs/apspayroll/images/aps-conversions-handout.pdf