ActiveDEMAND

Our company decided to try ActiveDEMAND for our call tracking. We were pleased with the results. The system keeps everything together in one place- emails, call tracking, etc. This saves time and money in the long run because we don't have to manage and pay for multiple programs to do the same thing- it does everything we need all in one integrated system. We also liked the interface. The dashboard was well organized and reasonably easy to navigate, unlike the last system we used. We liked the analytics map a lot, it helps us see the information in an easy to understand way. Their customer support was amazing. They respond quickly, usually within a moment or two of us attempting to contact them which is impressive. We did run into a few hiccups here and there, but they did handle them all very professionally and we were satisfied with the outcome.

There's a lot to get used to. It's certainly doable, but don't expect to become an expert at using this system in a day; you will need to put in some time and effort to learn how it works and how to use the information you get out of it. Fortunately they have training videos that can help with this learning curve, so you're not stuck figuring it out on your own.

Overall I'd say it's worth the money. It can take some time to learn how to use it, but it is a very effective program and they support their customers very well. If you don't know how to do something in the system, they will help you figure it out and even have training videos to make it easier to learn. Overall I would recommend this system.