411 Locals

EVERYTHING WAS WORSE OF WORSE. The worst people I ever deal with is their customer service representatives and their sales department. THAT'S ALL.

I talked with J Austin who is Manager at 411 Locals (866-889-0966 Ext 3296). He told me that they are giving very special offer to me as we are the first business in Canonsburg, PA. So they are giving me service for $1 for first month and $149.00 for further months. And there is no contract at all so anyone can terminate contract at any time. And even if I cancel my contract on 29th day I DO NOT HAVE to pay additional Penny. I called on 22nd day of contact to cancel my subscription. It took 37 minutes to get representative and first they try to make me fool saying they are unable to put me in contact with sales department. But after several argue they transferred me to Sales division. Finally they cancelled my enrollment but they charged me $104.40 with below message. You are also acknowledging the following services were provided by 411 Locals and will be eliminated as requested: Company profile in Google and Google + Domain name and Professional Marketing Website Business Facebook Profile Twitter profile YouTube Marketing Video Company profile from over 150 of the leading online directories. While the truth is I have my profile on Google+, Facebook, Twitter, LinkedIn, domain name & website since years. And they never contacted me again nor sent details/link indicating what they have done so far. I have even the text message conversation where I clearly mentioned that I will be paying $1 for a month only. Here is the thing how they deceive customers. They will ask you to reply YES to their text message. But I replied with "I will pay only $1 for a month and so Yes I agree". But they will then say our system can not except longer message so they will ask you to send another message with only 1 word "YES". I did biggest mistake of my life by ignoring their reviews online. I requested BBB to step in and take pro-active actions to prevent future frauds.

NEVER EVER DO BUSINESS WITH 411 LOCAL. They will ask you to look their rating in BBB an FACEBOOK. But read reviews in YELP, Google and other trusted sites before enrolling with them.