What was the best part about dealing with 180Fusion?
The sales pitch was very informative, and the sales rep was very knowledgeable. He has provided ongoing service.
What would you change about your experience with 180Fusion?
After spending $2,700 to get started a month ago, $180Fusion has not made a single modification to our website, and has not reported any activity at all.
We are trying out 108Fusion now. We signed on a month ago with a $1,000 setup fee, and initially committed to a 6-month run on a single "theme" of keywords, and promotion of a single landing page for nearly $1,700 per month. The first month had to be pre-paid along with the setup fee.
It took a week of scheduling work just to get my initial account exec, "Josh", on a get-acquainted call. In the first call, Josh quickly informed me he had not reviewed any of my preliminary survey information submitted as part of the on-boarding process because he felt it would simply be better to "get the information in my own words". He also explained he has no understanding or familiarity of Joomla, which is our web-platform. In other words, I had wasted my time completing the on-boarding process, and he was calling me with no preparation or qualification. I immediately requested a replacement. That took another week.
I had a much better call with the second account manager, Briton, which was 10 days ago. However, I can find no record of any actual work whatsoever. We track all administrative access and activities on our site, and 180Fusion has not opened a single page of content or made a single modification in my first month with them. They logged in once just to test access, but then left without doing anything. Google Analytics does not show any new domain backlinks from link-building efforts. 180Fusion has not provided any activity report. My 180Fusion client portal shows no domains for my account.
So far, the only activity I am sure of is the processing of our credit card for nearly $2,700.00.
I hope to update with a report of improvement later, but it's looking really sketchy so far.