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Zoho SalesIQ

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 3.50
  • 2 Reviews

RANKINGS & RATINGS

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  • 9.6
    Live Chat Agent Software
    2 / 24
  • 39.9
    Live Chat Software
    23 / 196
  • 9.6
    Customer Engagement Software
    60 / 260
  • 9.6
    Customer Service Software
    160 / 529

ABOUT Zoho SalesIQ

Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience.

It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all.

The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.
It's trusted by over 450,000 businesses—including giants like Renault, IIFL, Suzuki, Zee5, Fluitec and Borner Corp.—to serve their customers at every stage of the customer lifecycle.

Starting at $0 with a forever-free plan, SalesIQ scales with your business without burning a hole in your pocket.

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Siddhartha Dhiman

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  • CrowdReviews.com member since Feb 2016
  • Chandigarh Area, India

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Siddhartha Dhiman

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Price Will Be a Hindrance

Reviewed on February 10, 2024

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Zoho SalesIQ?

Zoho already had a Live Chat app, however, it is very limited in the features it can offer. Instead of upgrading Live Chat, Zoho has decided to launch a new application, SalesIQ. SalesIQ combines visitor tracking and live chat into one software. SalesIQ is a sale as well as the support tool. Once you have implemented the code on your website or pages you want to track, you can monitor the visitors from SalesIQ panel. Based on the time spent on a particular page, you can then either automate the chat popup offering help or you can manually target any visitor and invite them to chat. Passively SalesIQ chat option will sit in the corner or bottom of your page and the visitor can choose to engage in live chat themselves. The chat tool is rich with features like file sharing, IP blocking, transferring the chat to other agents and option for the customer to email transcript to themselves. In the backend, the managers can monitor these chat and give feedback wherever required. The tracking feature will provide you information about the visitors like geography, time on site, pages visited or new vs returning customer. If integrated with Zoho CRM, you can convert the chat into leads and contacts. It will also alert you if a particular lead assigned to you is visiting any of the tracked pages.

What would you change about your experience with Zoho SalesIQ?

Unlike other Zoho apps, this one is not priced for masses. It's an Enterprise tool with the price for one user license at $12/month. Although it supports chat software using Jabber protocol which can be used for mobility, a mobile app developed by Zoho is not available currently. The customer support team for this Zoho product seemed to be more intrested in selling the product rather then addressing the concerns.

Overall Feedback

No doubt SaleIQ is an intelligent system that will boost your sales by providing additional information about customers to your sales team. It is priced on a higher side and not many Businesses will be willing to invest that much in a chat system. I negotiated with the Sales rep from Zoho for pricing but they were not willing to come down anything from the usual 10% discount you get on annual purchases. You can try the product for 14 days and definitely upgrade if it suits your needs. But, I highly doubt Zoho will find takers outside of customers who use Zoho apps already for their business.

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