xCALLY Shuttle

xCALLY Shuttle is a multi-utility tool for Outbound, Inbound and Blended Contact Centers. The software has a user-friendly software which very easy to operate than other similar software. A separate reporting section is provided in the software that gives important information and insights at a glance. The software is customizable, that is the best thing as mostly the software does not provide the user customization and with some handy features, the user can change the email looks as required. The software is equipped with many features like call recording, voice recognition, live chat, queue manager and much more.

The major downside of xCALLY Shuttle is that it is designed only for only small or mid-scale business and is not suitable for the large companies as the software is unable to operate and execute the complex tasks. The company should look over this, and the application should be developed for large companies also but with the same quality of service. The price of the software is highly priced as compared to other competitive software present in the market. The software lacks some features like workforce management and escalation management.

xCALLY Shuttle helps the user in maintaining a high-quality customer service which comes with a responsive customer support. The software’s first priority is customer satisfaction. The software is easy to operate for the data management team. If one has to test the software capabilities before spending the money, he can do so as the free trial version of the software is available. This software helps the user to build a strong connection with the clients without any issue in its operation. Overall, I recommend this software to the business that is in need of an efficient tool for the call centers.