UseResponse

Useresponse support staff responds to requests fast and listen to the needs or suggestions of users. It provides the capacity to integrate the FAQ’s and the knowledge base, they also adjust their products where customers recommend corrections, it is easy to form a forum, share ideas along with challenges that people have face and the systems is easily configurable to suit your needs.

There is not much to dislike about this software because the customer support and company staff resolve the issues once they are highlighted by users. You will require a different license when one is running different stores online. Security is entirely managed by the user and not the company, but its quite safe when measures are put in place.

This is a great product backed up with great customer support. It is a self-hosting platform that needs a technical personal in the company to take care of the environment. You can do it yourself and you get to engage with people quite easily when using Useresponse. Since its configurable, you are always sure that you get what you want.