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Home Reviews on TrekkSoft Not the go-to tool, needs some after-purchase management
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TrekkSoft

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  • 3.00
  • 1 Reviews

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  • 36.2
    Tour Operator Software
    11 / 198

ABOUT TrekkSoft

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Epp Krusenvald

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  • CrowdReviews.com member since Mar 2016
  • Estonia

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Epp Krusenvald

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Not the go-to tool, needs some after-purchase management

Reviewed on May 25, 2023

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This reviewer was offered an incentive for completing this review.

Down

What was the best part about using TrekkSoft?

TrekkSoft is one of the few who provides complete SEO options (though there are some issues with it not being localized really). It is pretty nice to customize as it can adapt to your company well. Also the payment gateway system runs seamlessly and hasn’t yet caused any issues.

What would you change about your experience with TrekkSoft?

Don’t be fooled for the demo looking easy – it is still a demo so you will find the real-deal to be a lot harder to handle. When it comes to the after-purchase management, surprisingly once you have purchased the software, the customer system goes down the drains and the communication is pretty much zero. Neither is the tool well localized – most notably on the payment & marketing part.

Overall Feedback

I can't say the system is the most favorable on my perspective, mainly due to the usability of the tool together with the lack of help from customer support. If they would improve these traits or simply provide an easily reachable, helpful customer service, they would take the tool definitely up by a notch.

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