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Tracx

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.20
  • 10 Reviews

RANKINGS & RATINGS

RANK
  • 53.1
    Social Media Monitoring Softwa..
    7 / 117
  • 45.2
    Customer Engagement Software
    8 / 260
  • 11.6
    Data Mining Software
    15 / 47
  • 11.6
    Market Research Software
    20 / 62
  • 11.6
    Social Media Management Softwa..
    108 / 434
  • 11.6
    Customer Service Software
    131 / 529

ABOUT Tracx

Tracx is the leading social business cloud empowering enterprises and brands to build their brand, attract new customers, service existing ones and connect with other key audiences in the social-enabled world.

Our solution analyzes and refines mass amounts of geographic, demographic and psychographic data from across the social web to deliver deep insights into customers, competitors and influencers. It then makes those insights actionable through its contextually-driven Social Recommendation Engine, enabling smarter interactions that deliver meaningful business results.

The world's leading companies rely on Tracx to identify and target audiences, improve planning, enhance monitoring and effectively engage consumers. Tracx is headquartered in New York City with offices in Tel Aviv and London.

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Stefan Djokic

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Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Serbia

Review Distribution (415)

  • Excellent (302)
  • Very Good (97)
  • Average (11)
  • Poor (1)
  • Terrible (4)
415Reviews
228Helpful votes
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Stefan Djokic

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  • Level 1 Contributor
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Works quite well

Reviewed on May 5, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Tracx?

Tracx is a unique empowering platform that offers (probably) the best looking solutions I have ever seen on a customer engagement tool. It looks and feels spectacular, but on the other hand, not so easy to use, as I too have had some negative experiences when it comes to learning how everything works on this platform. You'll need some time to learn how to use Tracx.

What would you change about your experience with Tracx?

I actually have one tiny issue when it comes to how Tracx works. Honestly, my overall experience was not that amazing, because I have noticed how slow it can be when it comes to loading data from a database. Some modern websites also feature that lag, but I think it's due to that beautiful interface, which makes everything that much slower. Still, Tracx is pretty good!

Overall Feedback

Unfortunately, I haven't had the opportunity to use Tracx for a test drive, but what I can say is I find their services to be of good use for customer engagement. The entire platform does offer much more than that, which makes Tracx very adaptable to almost any type of business you might run. Warm recommendations, as long as you're willing to take some time to learn how to use Tracx.

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