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Home Reviews on SMS Pro Switched Over From Different Software - Saved Me a World of Headache
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SMS Pro

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.33
  • 3 Reviews

RANKINGS & RATINGS

RANK
  • 47.2
    Aviation Maintenance Software
    3 / 117

ABOUT SMS Pro

Aviation SMS Software Saves Time & Facilitates Compliance

Compare Aviation Safety Database Products

Hazard Reporting Solution focuses on basic and advanced hazard reporting tools. Risk management features track corrective actions and conduct investigations in the same powerful Issue Manager that is available in all the SMS solutions.

Risk Management Solution builds on Hazard Reporting Solution. Most significant to this solution is the Proactive Hazard Analysis Tool (PHAT) and the Hazard Register. A highly configurable Risk Assessment Tool, commonly known as FRAT or Flight Risk Assessment Tool is available. FRAT can be used for all types of operations, and not just Flight Ops.

Safety-Quality Assurance Solution builds on the Risk Management Solution. If you are really serious about complying with regulatory requirements, then this is the recommended solution. Besides great online and offline auditing tools, you will also gain access to more advanced charting and analytical tools.

Enterprise version has all modules. If your company has several sister companies, SMS Pro will give your company access to the Enterprise version at the price of the Safety-Quality Assurance Solution, provided all companies use the system.

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About the Reviewer

Anonymous

Client

Switched Over From Different Software - Saved Me a World of Headache

Reviewed on March 24, 2022

Review Source Alert

Organic - Unincentivized.

Down

What was the best part about using SMS Pro?

Definitely their hazard reporting tools, the data analysis and KPI functionalities, auditing tools, and risk management tools. These tools are extremely easy to use (much more than my previous SMS software provider) and offer some nice abilities to configure how I want. Also, the coders at SMS Pro were able to give my organization some special customization options that have been extremely useful.

What would you change about your experience with SMS Pro?

There are quite a few extra features beyond the KPI, hazard reporting, and risk management tools, and learning how to use them was confusing at times, and not always intuitive. I realize they are in the process of updating their "help" videos for all of their modules, but for the modules that still featured old help videos, I sometimes had to learn how to use those modules more or less on my own. Of course, now that I'm comfortable with most areas of the software this isn't as big a deal anymore - but that has been the "worst" part about using it thus far.

Overall Feedback

Mid size Canadian service provider who switched over to SMS Pro from another SMS software company in 2015. So far I have been very pleased with the product. I get the feeling after having used SMS Pro for almost a year now that their team has a pretty good idea about efficient ways to manage SMS bureaucratic processes. Especially with my biggest concerns - like managing/reporting hazards, KPI data, and audits - this software really shines. I look forward to when they have updated all of their training materials, as sometimes I think I am under using all of the tools. After talking with him, the owner is pretty hardcore about building healthy safety programs, which is good to know. Great price for how robust the software. Suites my program's needs. Overall, extremely happy.

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