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SMARTASSISTANT

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 5.00
  • 1 Reviews

RANKINGS & RATINGS

RANK
  • -13.3
    Decision Support Software
    52 / 52
  • -13.3
    Online CRM Software
    208 / 213
  • -13.3
    Customer Engagement Software
    254 / 260
  • -13.3
    eCommerce Software
    646 / 647

ABOUT SMARTASSISTANT

We love helping people decide! SMARTASSISTANT is the global leading technology provider for omnichannel Digital Advice and Guided Selling solutions. The SMARTASSISTANT Digital Advice Suite provides businesses with varied solutions for the entire customer life cycle to help people make confident decisions online, on mobile, and in the store. Business users can utilize the cloud-based Digital Advice app to create, manage, analyze, and optimize interactive advisors; no programming skills required! Digital advisors engage customers in a conversational, need-oriented dialogue to educate, advise, and guide them to products or solutions that match their needs and expectations. SMARTASSISTANT is used by the world’s leading companies in a variety of industries and languages and has been applied to well over 100 different product categories, ranging from electronics to home appliances, fashion products, B2B products and services, and more. SMARTASSISTANT’s need oriented and customer-centric approach is proven to ease the anxieties of decision-making, improve customer satisfaction, and boost sales performance. For more information and examples please visit http://www.smartassistant.com

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About the Reviewer

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Michelle Gabudao

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Level1Contributor
  • CrowdReviews.com member since Apr 2016
  • Philippines

Review Distribution (600)

  • Excellent (437)
  • Very Good (163)
  • Average (0)
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600Reviews
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Michelle Gabudao

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  • Level 1 Contributor
  • Point 600 reviews
  • Thumb 500 helpful votes
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A SMART CHOICE

Reviewed on June 28, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using SMARTASSISTANT?

Smart Assistant program is one of the cleverest ideas for Channel management. It replicates the traditional sales assistant in a store who asks a customer helpful questions. These questions are indented to help the customer decide what he needs to buy by showing a recommended list of products which are based from his answers. It was proven that the technique improves sales through improving the customer’s confidence to buy more products that are suitable for his needs.

What would you change about your experience with SMARTASSISTANT?

There is nothing negative to say about this program. It improves the customer’s decision-process significantly which is a good thing for the store. It improves sales and at the same time, helps the customer to make the right decision, and buy only those are suitable for his needs.

Overall Feedback

All in all, the store is not the only who benefited from smart assistant, but also the customer. Most of the time, customers end up getting things that he doesn’t need because of confusion due to many choices on the store. Or it is because he will be distracted easily by the thing that will attract his eyes, and ended up not buying the things that he really needs. This software is the solution. It automatically gives out a list of things that is suitable for the customer’s intent. But of course, after the questions given by the smart assistant. So, I believe that this is the best and the most useful software. Highly recommended.

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