Shire Leasing PLC

I didn’t hire them, the vending company did.

I would not use any company that uses them again

We have had several issues with this company in the last year and have now had to get a solicitor involved. 1. Coffee machine reported faulty after 4 days of leasing it, reported it to the vending company and was dealing with them, because it wasn’t reported to Shire in writing in 14 days (because we were dealing with the vending company who supplied the machine) they’ve refused to recover their money from the vending company so are now coming for us for their £12000 debt. Told us to sell the machine (rrp online is less than 3k, see review for logic vending) to cover some of the costs, despite their contract saying we aren’t allowed to do that. 2. When I explained that a machine could become faulty at any point, even after 14 days, it shouldn’t mean we can’t return it; they said we signed for it when it arrived and said it was fit for purpose - refusal to acknowledge this wasn’t the case 4 days later. 3. Engineer come out and agreed there was a fault - Shire have said we should have got it fixed, we didn’t want the machine even with that fix, it was impractical. 4. Calls every single day, letters 3-4 times a week despite explaining I was just a guarantor and divorcing the signatory so to contact them. Then being told they’re issuing a CCJ if I don’t pay. 5. Signatory has offered to make a regular affordable monthly payment for the faulty machine, despite the machine being stuck on the floor of the shop as it doesn’t work. Yet they’re threatening proceeding against me if I don’t pay too, I wasn’t aware that’s how guarantors work, none of this was explained to me in the 15 minutes I was given to sign the document with no information. Overall a horrific company to deal with and I am now working with the Financial Ombudsman to get this resolved, avoid if you can.