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Home Reviews on SharpSpring A good (affordable) tool for our relatively basic needs
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SharpSpring

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  • 4.64
  • 47 Reviews

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ABOUT SharpSpring

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. Our innovative platform, open architecture and free customer support, along with flexible contracts, drive real results for a growing business or digital marketing agency. Learn more at sharpspring.com.

SharpSpring offers annual and monthly payment plans and is 1/3 the cost or less of competing marketing automation solutions. It allows marketers to prove measurable results for their businesses with comprehensive lead-to-revenue reporting. SharpSpring’s agency model is a partnership that helps marketing agencies become an integrated and indispensable resource to their clients. SharpSpring is already trusted by more than 2,000 agencies and 10,000 businesses and continues to grow. It’s an open platform that works with existing systems and connects to hundreds of 3rd-party software providers.

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A good (affordable) tool for our relatively basic needs

Reviewed on September 20, 2022

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Organic - Unincentivized.

Down

What was the best part about using SharpSpring?

Once you spend a little time on it, it's pretty easy to understand the interface and do a lot more. We've played around with other features, but for our needs we mostly use the marketing automation tool and the forms. For those purposes, it's helpful for segmenting and targeting our data, collecting lead information, and setting up automatic notifications to send leads to the appropriate rep within our company. We really take advantage of the integration with GoToWebinar to collect webinar registrations (via Sharpspring forms on Leadpages) and automatically add those to Sharpspring. It took over a month to resolve an integration issue, but now that it is working it is really key for us.

What would you change about your experience with SharpSpring?

Customer service outside of onboarding isn't great (our onboarding rep was great; I wish we'd known more of our questions when we had access to him). It's generally slow, and I haven't really found the people who are providing support understand the system that well/can really help. The email builder is only OK, and we aren't thrilled with the new landing page builder (but are optimistic that this will improve).

Overall Feedback

We don't need a full content management system, and thus we don't want to pay for that. Similarly, we don't want to use their CRM and leadscoring (it's not really applicable to our business). However, for what we need: better email capabilities and reporting for emails, along with better tools for driving leads, it's a really good value for us.

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