Salesforce Sales Cloud

The flexibility and limitlessness of what you can accomplish within a business in this tool is phenomenal. Even if the tool itself does not do it, you can rest assure that there is a tool on the app exchange that does it and is willing to sell it to you or maybe even let you try it for free. If you are willing to carefully plan out your implementation, the ability to integrate and overlay the tool with user friendly UI and intelligent analytics can change the face of your entire business.

Without proper strategic thinking and road-mapping, a governance committee or COE, the flexibility can easily make for winding road. It is imperative that there is a vision for what you are looking to do with the tool. Once the vision is set, it needs to be maintained by a group of individuals that are passionate about the goal and are also aware of restraints and complexities. Flexibility can easily get out of control when there is no goal.

If you need a full-feature CRM and know/plan to use advanced reporting, Salesforce is a great choice. It is expensive, so weigh your options and make sure you have a plan in place to implement the system and to have 100% participation for all seats to ensure you get the most value for your subscription.