ResponseTap

ResponseTap is a call tracking and web analytic solution designed to help you bridge the gap between cross-channel marketing efforts and offline telephone conversations. ResponseTap call tracking solution is easy to implement and use and they have very good support service and dedicated team. ResponseTap can be integrated like some other call tracking solutions with Google Analytics, Google AdWords and Google Universal Analytics which can be very helpful. ResponseTap has spam guard option which lack to some similar competitors. Their customer support offers phone and email support for customers. The Response Tap API uses REST calls, returns XML or JSON, which opens the door to users to integrate call features and reporting analytic into other applications. Some customers integrated ResponseTap successfully with SalesForce, Microsoft Dynamics and Infusionsoft.

You can have some issues on Episerver due to problem with SPAN Tags which can override existing DIV Tags. ResponseTap call tracking solution requires you to sign up for 12 month contract to get the benefit of some extra features. That can be problem for some users and small businesses.ResponseTap will charge you additional cost to get the integration services. ResponseTap's user interface is sometimes bit complicated and it can be difficult on some occasion to get things done. Features could be labelled clearly and explained in a better way.

ResponseTap call tracking software can be used by corporate, SMEs, marketing agencies and small businesses that relays a lot on call tracking solution. Their solution features missed call email notification which is found in some other call tracking software, dynamic call whisper, call recording, call bench-marking, dynamic call routing, invisible number replacement, sales and leads tracking, and URL call-back. ResponseTap solutions comes into three different plans for customers : Standard plan, Professional plan and Enterprise plan.You can also request a demo or go for a free trial of their solutions. One of the competitors and alternatives to ResponseTap services are Five9 Virtual Call Center and Velocify.