ProTexting FAQ

Step 1: Text KEYWORD to SHORT CODE - Print labels with your SMS keywords and add them to your products. Add an incentive message to labels so that customers will be motivated to text in. Step 2: Order ID Validation - Connect your amazon seller account directly. Instructions will be provided in your ProTexting Amazon Dashboard. By connecting your amazon accounts, we will check orders real time. - Alternatively, you can use Zapier Amazon Order Verification zap, provided by ProTexting. Setup is easy and quick. Step 3: Valid Order ID - Our algorithms will check if the order is valid or not, and will trigger text messaging funnel, based on your campaign settings. - In additional, our proprietary machine learning MMS recognition system will validate orders even if they are received via MMS. Step 4: Routing based on the response chosen + reviews left - You will be able set up interactive text message funnels and flows, based on valid or invalid orders. - In addition, you can send text message auto-replies based on reviews and stars left, detected automatically in all incoming MMS messages. Step 5: Email and Shipping Information Collection - Send automated auto-reply messages with option to add shipping forms. This will speed up your shipping processes, in case you want to ship samples or more products to your clients.