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ProProfs Chat

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COMMUNITY FEEDBACK SCORE

  • 4.92
  • 25 Reviews

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  • 44.7
    Live Chat Software
    17 / 196

ABOUT ProProfs Chat

ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. Considered as one of the easiest and quickest ways to engage with website visitors, ProProfs Chat lets a business monitor the visitor activity - see what they are browsing, answer their questions in real-time, resolve their problems and much more. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

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kapil tomar

ProProfs Chat, Employee

Level1Contributor
  • CrowdReviews.com member since May 2023

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kapil tomar

ProProfs Chat, Employee
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Reviewed on May 31, 2022

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Organic - Unincentivized.

Down

What was the best part about working with ProProfs Chat?

I have been using ProProfs Chat for five months now, and I can say that the software's reports and analytics are the best. From average response time to CSAT score, they cover everything.

What would you change about your experience with ProProfs Chat?

ProProfs should try offering more integrations. Currently, it has become a limiting factor while integrating with some platforms.

Overall Feedback

ProProfs Chat has helped us automate most of the common customer inquiries, thus saving us time. Lead generation has become a cakewalk with its pre-chat forms. And the timesheets - they are all we need to monitor our operator performance. Now, we don’t need to struggle to search for customer pain points, as they already get captured through post-chat surveys.

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