Phorest Salon Software

Simple to use, great support. Someone from Phorest is usually able to offer advice or support. While it is a very easy to use and user-friendly system there are bound to be the usual teething problems. But now that we have it set up and running it is easy to operate and use and when we are training new staff it is a doddle.

training customers to use the app. but after the initial trepidation, they learned to love the convenience. Phorest offer a lot of marketing ideas and advice on their website and we have tried to use them all, or do our best at least. Some of our customers we unwilling to install apps or have more marketing SMS and emails. But they soon realized the benefits and have come around. Now the majority of my regulars will respond to SMS offers, and many really love the reminders for appointments. So provided that you can educate your clients that it is in their best interest then it is a system that works.

Phorest have been really great at all levels, helping us learn to use the software and integrating it into the business. They offer great advice on their blog and we have picked up some brilliant marketing ideas. Day to day salon organisation has been much smoother, my staff are happier that the rota is done in advance and I am more relaxed that I can work remotely. Customers have been slow at adapting to the app, but the ones who do give it a try really take to it. I have noticed that we have less last minute cancellations and more repeat business. Regulars who would normally come in for the same treatments are now more inclined to try out new procedures.