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Home Reviews on Oracle Siebel Oracle Siebel: A powerful CRM tool
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Oracle Siebel

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COMMUNITY FEEDBACK SCORE

  • 4.13
  • 8 Reviews

RANKINGS & RATINGS

RANK
  • 51.4
    Help Desk Software
    14 / 300
  • 52.1
    CRM Software
    20 / 729
  • 18.3
    Customer Service Software
    76 / 529

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Santosh Kakade

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Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Mumbai Area, India

Review Distribution (128)

  • Excellent (124)
  • Very Good (4)
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128Reviews
32Helpful votes
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Santosh Kakade

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  • Level 1 Contributor
  • Point 128 reviews
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Oracle Siebel: A powerful CRM tool

Reviewed on March 10, 2024

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Oracle Siebel?

Oracle Siebel is featured with the powerful configuration options. It has strong workflow engine and several integration options. This system have large navigation tabs and logical search fields for researching accounts. If you want to add a new account, Its very easy with Oracle Siebel. Tech support is very helpful.

What would you change about your experience with Oracle Siebel?

The lackluster interface is the biggest downside of this software. The maintenance cost if the software is also too high, which is not affordable for smaller firms. Too many functionalities at one place make the software very confusing. When many people touch the code, it become somewhat difficult to maintain and debug the issue.

Overall Feedback

The software features stupendous tools to manage and expand the customer-base. Task management can also be done using this software, which helps in effective utilization of the resources. This software is the best alternative to address the complex business processes in the enterprises. God analytical ability that it offers helps a lot in designing the long term business strategies. All in all, the software is the best tool to manage the relationships with the large set of customers.

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