MiContact Center Solidus FAQ

MiCC Enterprise (aka MiCC Solidus) is a full featured muli-media contact center, yet very easy to install, configure and get up and running. Full reporting (real-time and historical) is included out of the box. Powerful, yet easy to use, applications for the agents are available for desktops, browsers and mobile phones. Server, desktop and web APIs enables integrations to any CRM, WFM or other business application. Integrated IVR with support for VoiceXML, database and web services access enables powerful self service applications for voice, email and SMS. See: http://d3zs5oljjs68i.cloudfront.net/sites/default/files/MiCC%20Enterprise%20Brochure%20341108-R1611-EN%20W.pdf for more info.