LiveHelpNow

From the title itself, this LIVEHELPNOW software has an intuitive knowledge-base which I can say is one of the pros about this software. You can easily understand how one feature works from another feature. The instructions are easy to follow especially when it comes to installation and implementation of the software.

When it comes to the software, I cannot think of its worst part. However, they are only available during business hours which can delay the support that you are waiting when working in a weekend schedule. Will be better also if they could have conferences about the advanced trainings on the software.

If you think that this best fits the business that you have then you better try this. On my point of view, this tool is satisfactory just that you have to have patience in learning every feature every step of the way. This means that you have go over what you have learned.