LiveAgent

This software comes in as the ultimate frontline solution for providing excellent customer support and well equipped with an impressive 170+ support features. LiveAgent is a great tool available in about 39 languages and is offered both as a Software as a Service (SaaS) or as a self- hosted license. Its security and privacy features are top- notch with encryption of user sensitive data and HTTPS for all pages. The software brings to users a multi- factor authentication options with data backup in more than one location across regions and come in multiple languages.

A setback for this software is its limited device integration support. Only the iOS, Linux, Windows,Web- based and Mobile Web App devices are supported on the LiveAgent platform. The software only offers a one- time license and I believe they ought to do better than that as most users are not disposed to a one time – free payment ability.

Users will be pleased with the software having multi-channel support that comes with highly intelligent spam filter. I applaud its easy to use interface and mobile ready capability. It offers 24 hours open support system and provides tools organizations need to efficiently reach customers as well as have the capability to handle requests in real- time. Even the large enterprises are welcomed on board for more organized customer support.