LiveAgent

LiveAgent is CRM software in which you can integrate you various social media accounts such as twitter, facebook, email and even chat, and then use it to move your business to the next level. It has viable CRM tools that will make you enjoy the great benefits of using it over other competitors. LiveAgent is really a software more than a helpdesk app which means it is a multichannel and multifunctional tool that allows you to manage a lot of products and also social media at once in one interface.

The part of this software I do not like is that their client support or support team don't seem to be that alert to answer inquiries or requests from the user. It will even be nice if their live chat will have extra tones that may differentiate agent message from a buyer. Facebook add-on is not properly featured; they ought to improve on powering of Facebook API.

LiveAgent is the Premium Live Chat software as well as help desk package for our business. LiveAgent turns support groups into client service engines. With this tool, I am quite glad as all the business customers love answers to their queries within seconds. It extremely wins the hearts of clients with superb customer service.