LiveAgent

The best part of Live Agent's service is that it distributes tickets for agents. This provides a constant task feed for our customer service personnel and prevents cherry picking the easiest tasks before the harder ones, so tasks are taken care of as they come in. It is also great to have so many features to choose from. Even if you won't need all of them, you'll definitely find all of the things you need.

It's disappointing that the software only supports Twilio for phone connections. Opening it up to other forms of connections would greatly improve the experience. The fact that customers are required to sign up to the ticket base to provide feedback is also a problem, especially if you want to restrict outsiders from seeing the ticket content. It also shouldn't require customers to sign in if they want to reward certain employees. The details of the ticket, on the other hand, should be protected by an authentication.

We need to reply to our customers with good solutions and product recommendations as quickly as possible, and Live Agent does that for us. Customers were treated with respect and were handled very efficiently in overcoming their problems, and increased loyalty within them. This service provider will pretty much cover every aspect of the customer service realm that you'll need.