LiveAgent

Ticketing system transformed to ticket every message customers have sent us. They can contact us through different channels like twitter, facebook or live chat, phone calls and emails. What really impressed us was the wide functionality of live chat, we didn't know about live chat invitations first but we have added them to our websites, they are great and automatic.

We needed to hire a new employee for a live chat because a lot of new customers wanted to chat with us. But it's positive because our sales has increased thanks to it. The multi knowledgebase is still missing, it would be great to have it becase we could divide each kbase for every project. But we were told that it's planned and will be released soon. Can't wait.

I can cooperation with LiveAgent only recommend to everybody. I did not have any problems with installing software, guys sent me information I needed. I consider LiveAgent as one of the best helpdesk softwares on the market. There is a possibility to divide messages into many groups with common features. LiveAgent is cheaper than other competetitors with an option to buy other features that package does not contain. Easy to use for everybody.