JIRA

Something I really like on Jira is the flexibility it provides, almost everything can be adjusted, you can customize screens, fields, workflows, share configurations between projects, etc. It's easy to use, highly intuitive, with great support team. Ability to create sub-tasks and link tasks together is outstanding. Easy to get statistics on a team's project progress in Agile.

Some of the most popular plugins were free, but not anymore, like the time tracking for instance. Too many options, buttons, etc., make it difficult to just get started out of the box. The UI should be made less heavyweight, but they are working on it. Besides, we have experienced that it can at times be very slow to use. The pricing is quite expensive. There are numerous players in the ticketing scheme, and many can be less expensive than Jira is.

Getting everyone on the same page is tough, especially when you have a lot of tasks to delegate and prioritize. By centralizing everyone's work, JIRA has made us much more efficient. Jira is a adaptive tool, almost anything can be adjusted, with a wide selection of installed tools or downloadable add - ons, to satisfy various requirements for metrics and charts expected by stakeholders. Once you get a hang of it, you start collaborating and keeping track of things very efficiently. The search is excellent, using a built-in query language. If you want to keep up with technology and use Agile then Jira is the tool to use for project management and bug tracking.