Invoca

It is best suitable for large and mid size businesses. It is available for web and mobile devices. Their support team is very polite and show empathy to your query, they provide online support and phone support. apart from this, its online video tutorials are very useful. You can try free trial version available. It can be integrated with Google Adword and salesforce which is aided advantage.

There is not much to write about what i dislike in this software, it is good and helpful software in general. I think sometimes they have make the process bit lengthy but it is in order to make it as simple as possible. People migh consider it as a downside but I completely disagree. There is some room to improve UI

Invoca develops inbound call technology that generates phone numbers for telemarketing, then routes and tracks the calls and sales that result. Invoca provides services like Call accounting and reporting, voice and video recording, telecom audit and optimization, telecom expense management, Traffic analysis service, workforce management and speech analysis. It is giant software providing rich services. It is useful for most of the industries like Government, finance, retail, education, healthcare, law and accounting,etc.