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Help Scout

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.53
  • 15 Reviews

RANKINGS & RATINGS

RANK
  • 48.1
    Customer Service Software
    24 / 529
  • 43.3
    Help Desk Software
    29 / 300

ABOUT Help Scout

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About the Reviewer

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Ayesha Naseer

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Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Pakistan

Review Distribution (585)

  • Excellent (77)
  • Very Good (507)
  • Average (1)
  • Poor (0)
  • Terrible (0)
585Reviews
237Helpful votes
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Ayesha Naseer

Other
  • Level 1 Contributor
  • Point 585 reviews
  • Thumb 237 helpful votes
Contact Reviewer

One of the Reliable Tool

Reviewed on March 16, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Help Scout?

Help Scout give s a great level customer experience. It has power to embed other tools in the software and its flexibility is of quality. From the time I am using this quality software it increases my profits. I fell it comfortable when it merge the conversation. I can save the replies and I can use different email templates by using this software.

What would you change about your experience with Help Scout?

The software is a bit difficult in tools and may someone feel complex procedures but the free trial is for those users that feel difficulty in using this software. Smaller organizations can take benefit of this soft nature software. I need to see the website more developed and I want to use it on all of my devices with accuracy.

Overall Feedback

Help Scout working for smaller organizations as help desk tool is really an aw-sum application. It gives you chance to save time and provides email templates options, keyboard short cuts during live chats, email filtering and tags. It works effectively and is productive one. It gives the users new platform for saving the contacts of the users.

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