Fitli

The setup conversation I had made setup relatively easy. Customer service is easy to reach and helpful and far as the product will allow them to be. The flexibility for registration and cancellation windows is helpful.

*Would like the opportunity to blast text or email without have to set up a fake class. *Would like admin access from the app or at least the opportunity to view participant names for the class. *Would like the ability to rearrange class schedules without having to cancel and recreate classes. Although I have put that 8 is max capacity in my facility a new class defaults to 10. I have to reset it each time. *Stars are confusion. I have had multiple occasions where customers clicked a start thinking they were giving a good review (the equivalent of five stars). It's happened once in my studio and twice in the last studio I was employed. One client is older and did it three times in a row because she kept messing up. I had to have them rejected (and let the customer know) because her error reduced from five stars to four. *I messaged today wanting to create a credit package that I could apply to monthly auto renewal members. I have been sick a week and will be out on vacation. I am not willing to have them cancel and select a new package to give them a refund. That's frustrating for the customer.

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