Evergage

This is a good software in tracking the users behaviour in your web site. Through its use analytics you get to know the user's preferences when s/he interacts in your website. That helps in meeting user expectations and you get to fine tune your products/services. It also helps in guiding customers to your website and in selling as well as promoting your website.

Customer help and solutions to onsite problems are not really good. Many times, the end results that come from Evergage is not what users are looking for. That is somewhat a let down. They need to work on this because many organizations do not depend on only one software and they need a proper integration to keep track of all their records.

Its cloud base application handles nearly 500 million web visitors. This huge number helps in getting demand generation and overall revenue growth of the organizations. It does give a personalized account of the visitor's engagement with your web site. However, it needs to improve its support system to be dependable. It also requires a training for the users to handle it properly.