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Home Reviews on Direct Care Innovations Excellent, robust system
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Direct Care Innovations

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 5.00
  • 4 Reviews

RANKINGS & RATINGS

RANK
  • 48.3
    Billing and Provisioning Softw..
    1 / 105
  • 42.3
    Time Tracking Software
    35 / 401
  • -4.1
    Home Healthcare Software
    58 / 117
  • -4.1
    Scheduling Software
    201 / 356

ABOUT Direct Care Innovations

Direct Care Innovations (DCI) is a healthcare technology company that creates business management platforms for providers and agencies in the Medicaid, Medicare, and Managed care markets. We believe our innovation can create a better future for Direct Care workers and the people they support. Our vision is to design systems that enable agencies to eliminate fraud and abuse while empowering providers to put more money into the hands of Direct Care Workers.

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Mikaela Ovenell

Client

Level1Contributor
  • CrowdReviews.com member since Sep 2017
  • Richland/Kennewick/Pasco, Washington Area

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Mikaela Ovenell

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Excellent, robust system

Reviewed on September 26, 2022

Valid Validated Review   |  
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Organic - Unincentivized.

Down

What was the best part about using Direct Care Innovations?

The software is easy to use for all user levels. From end users to supervisors to administrative staff, the system is user-friendly. The best part of this software is that it's sophisticated enough to be used for all of a company's needs, including time-keeping, payroll, billing, scheduling, and training compliance.

What would you change about your experience with Direct Care Innovations?

There is nothing I would change about my experience with DCI. As one of the first customers, the implementation process took some time. However, after working with DCI for 2 years, they have greatly increased their training and implementation resources and tools.

Overall Feedback

Our agency has reduced overtime since using DCI, as it is easy to track hours and there are specific reports designed to show Overtime. We have also become more efficient in our scheduling for all programs. It's helpful to have the anticipated schedule to compare with actual hours worked. Overall, the way the system works as a cohesive unit for all business needs is ideal.

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