Desk.com

Desk.com is a salesforce CRM designed software that offers high-end helpdesk, ticketing and customer support tool. It's straightforward product makes things easy when providing solutions. the software is very simple and clear with available-everywhere technical support to guide you all the way in making the product one-hundred percent functional with your Salesforce CRM.

With Desk.com, users have limited ability to customize it's agent dashboard and it provides few options with ticket status, one of the features which users in different industry needs to customize. Reports is not formatted correctly with unclear labels or definitions. Labeling should be updated and more flexibilty to edit ticket options.

Desk.com works best for small companies in tracking cases/tickets for optimum solution and increase customer satisfaction. This tool may not be appropriate for Large companies offering an expanded and diversified business due to the limitations with the current system and interface but with automating and managing workflow for customer support, this tool will in not doubt can still meet your expectation.