Desk.com

Salesforce Desk.com is another great solution if you need to have a help desk. I love the ease of use, with no need to spend much development and hours of engineering. I configured the system in a matter of minutes, and I love using the customization options available like rules, macros, and of course business insights. Keeping the track of clients and my team, while communicating best practices and solutions has never been simplier!

There are not many negative things about Salesforce Desk.com, but one certain thing I think they could improve is that there is not much automated phone integration, it should be possible to do that through Desk with more 3rd party providers, there's currently a lack of that. But everything else is just fine, they provide a good service!

Overall, Salesforce Desk.com is one of the many help desk solutions available nowadays. It works good, you can have access to various tools within the software, you can manage macros, tickets and insights easily. I recommend it, you should definitely give it a try if you are willing to pay an average price. Be sure to test it, you'll get good results!