Successful Service Level Agreement & Service Management

Make sure you've got the right SLA with the right services for the right customer at the right time. Poorly structured SLAs and poorly defined services can impact on organisations achieving their business objectives, cost them hundreds of thousands of dollars, and generate disgruntled end users of those services. This 2 day seminar will give all you need to know to design, develop, implement and manage world class SLAs for your organisation. It will also show you how to identify, define and deliver services that are not only agile but give your organisation sustainable competitive advantage.

Key Learning Objectives
• Understand the strategic importance of SLAs and services management for your organization.
• Discover how to structure an SLA that is effective and powerful yet easy to manage.
• Identify which services your organisation should be offering to build agility in the SLA.
• Learn how to define services using the ten components and 3 “C”s – Clear, Concise & Comprehensive.
• Ascertain whether your organisation is ready for SLAs – what you should look for.
• Build world class SLAs and establish where & how to source your services for cost effectiveness.
• Manage your services and SLAs for sustainable competitive advantage using well proven techniques
• Effectively monitor and measure service delivery performance and quality using SERVQUAL – a well proven methodology for measuring service quality.

Contact Details
Email: [email protected]
Website: http://opuskinetic.com/details-training-152
Telephone: +65 6294 6415