Implementing & Managing Successful Service Level Agreements

A Gartner Group report on SLAs & services management states “ . . . SLAs are a powerful aid in building partnerships with customers, assuring customer input to IT planning and providing a measurement base for IS performance”.

In addition, studies over the last fifteen years have found that organisations with effective services management and SLAs outperform those that don't – a key success factor in today’s post-GFC world.

The problem however, is making sure you've got the right SLA with the right services for the right customer at the right time .Poorly structured SLAs and poorly defined services can impact on organisations achieving their business objectives, cost them hundreds of thousands of dollars, and generate disgruntled end users of those services. This 2 day seminar will give all you need to know to design, develop, implement and manage world class SLAs for your organisation. It will also show you how to identify, define and deliver services that are not only agile but give your organisation sustainable competitive advantage.