Customer Services Summit West 2018

The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world’s biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service.

Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!

Hear from leaders at Mastercard, Airbnb, Delta, Hilton, T-Mobile, Microsoft, Western Digital, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2018’s biggest challenges and opportunities:

• Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution - fully embed social, community, chat and messenger into your contact center operations
• Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer
• Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates
• Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders

Visit http://www.incite-group.com/cs/ or contact Josh Gordon: [email protected] for more information.

Discount code for readers offering $200 off registration: 4929CR200