Customer Service and Experience Summit Europe

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

• Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
• New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
• Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
• Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
• Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Find out more here: http://events.incite-group.com/europecs/?utm_source=CrowdReviews&utm_medium=Banner&utm_campaign=4977

Unique Discount code for CrowdReviews Readers and Members: CROWD200