Customer Experience Management Summit

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 14th & 15th June 2017.

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

Key Topics Include:

•    Customer Behaviour & Habits: Implementing a Personalised CX
•    Organisational & Cultural Changes
•    Going Beyond Products & Purchases on Your Journey With Customers
•    CX Measurement
•    Loyalty: How to Effectively Retain Your Customers?
•    Employee Engagement
•    B2B: Learning From B2C Experiences
•    Getting a Better Understanding of The Digital Customer Experience

Who Will Attend?

ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:

Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.

You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.

To get a full brochure or to get 15% media partner’s discount on registration fees, please contact
 
Mohammad Ahsan  on +44 (0)20 3141 0606
[email protected]