Credit Collections Master Class: Excelling in Portfolio Performance & Productivity Measurements

This workshop is designed with professional collectors’ current issues and challenges in today’s context in mind. Delegates will understand the impact of collection on companies profit margin and will learn on how to handle various clients, situations, and challenges and on how to successfully secure commitment and payments from clients

Key Learning Objectives
• Recognise different types of clients/ debtors and how to deal with them effectively
• Learn & practice effective collection techniques to deal with a vast range of situations and to boost confidence to secure payments
• Meet and successfully overcome clients/debtors’ objections
• Learn the importance of a structured phone call based on structural mapping
• Identify some of the best practices in your profession
• Improve your negotiation skills
• Understand the techniques for dealing with difficult clients/debtors
• Apply selective tactics with minimal investment cost for maximal return

Contact Details
Email: [email protected]
Website: http://www.opuskinetic.com/details-training-289
Telephone: +65 6294 6415