CEM in Telecoms Europe

Whilst the rise of digitalisation and new technologies is undeniable, how this translates to your customers and the experience they seek is anything but clear. Recent studies have shown that 75% of online customers expect help within 5 minutes, yet 66% of consumers say they are likely to switch brands if they are treated like a number instead of an individual. This means that you, as CX professionals need to truly understand your customers behaviour and operate in both a reactive and pre-emptive manner to deliver simple, yet personalised experiences that the modern customer demands from you, to ensure they stick with your network! Welcome to CEM in Telecoms European Summit, Europe’s premier forum for the telecoms customer experience community – your best chance to gain the skills and insights needed to take the next step along the path to customer centricity. Benefit from the insights of 150+ of the Europe’s CEM elite, with over 25 countries and 50+ operators and MVNOs combined experience in innovating and driving customer-centric change, and return to the office with solutions to the most pressing issues you face right now. The next phase in your customer experience evolution begins here!