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CallTrackingMetrics

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.57
  • 28 Reviews

RANKINGS & RATINGS

RANK
  • 53.9
    Call Tracking Software
    3 / 75
  • 7.3
    Call Recording Software
    20 / 84
  • 7.3
    Call Center Software
    60 / 304

ABOUT CallTrackingMetrics

Our Mission and Values

CallTrackingMetrics was founded in 2011 when founders Laure and Todd Fisher realized that traditional businesses phone systems are often stifling growth and innovation. We set out to develop tools that harness the power of what is happening on the phone, making it easier for organizations to scale their growth and extract critical data from their conversations. We launched our initial call tracking software in 2012 and have since developed a robust set of telephony and reporting tools to support those organizations pursuing excellence.

With our tools, organizations can intelligently invest in advertising using call intelligence, scale their teams around the world efficiently, and have those valuable conversations that translate into lasting relationships and revenue.

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Pj Belangel

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  • CrowdReviews.com member since Feb 2016
  • Region XIII - Caraga, Philippines

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180Reviews
33Helpful votes
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Pj Belangel

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  • Level 1 Contributor
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Impressive Service !

Reviewed on March 12, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using CallTrackingMetrics?

Call Tracking Metrics provides agencies with excellent client reporting capabilities. I am able to quickly and effectively generate reports and communicate the findings to clients assisted by excellent visual representation of the data created by CTM in the form of graphs and charts. The service is easy to setup, just a few minutes an you're ready to start making calls.

What would you change about your experience with CallTrackingMetrics?

My biggest issue with the Call Tracking Metrics platform is the entire reporting functionality of the platform. It's not easy to pull data reports. Our clients like to get extremely granular, tracking each number, its source, location, and the minutes and conversions tied to each call, and it's been difficult to pull that data quickly. That's really the only complaint that I have.

Overall Feedback

I highly recommend the use of phone traffic tracking, measurement, and data collection using Call Tracking Metrics. Our clients love it, we love it, and when the client wins, we all win. I use Call Tracking Metrics every day not only as an agency tool for our clients but as an internal tool for our own marketing and advertising efforts. Additionally, the ease of integration into your website is simple enough even a digital marketing manager can do it

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