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CallTrackingMetrics

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.57
  • 28 Reviews

RANKINGS & RATINGS

RANK
  • 53.9
    Call Tracking Software
    3 / 75
  • 7.3
    Call Recording Software
    20 / 84
  • 7.3
    Call Center Software
    60 / 304

ABOUT CallTrackingMetrics

Our Mission and Values

CallTrackingMetrics was founded in 2011 when founders Laure and Todd Fisher realized that traditional businesses phone systems are often stifling growth and innovation. We set out to develop tools that harness the power of what is happening on the phone, making it easier for organizations to scale their growth and extract critical data from their conversations. We launched our initial call tracking software in 2012 and have since developed a robust set of telephony and reporting tools to support those organizations pursuing excellence.

With our tools, organizations can intelligently invest in advertising using call intelligence, scale their teams around the world efficiently, and have those valuable conversations that translate into lasting relationships and revenue.

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Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Coimbatore Area, India

Review Distribution (153)

  • Excellent (90)
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153Reviews
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Great Tool for Analysising the Leads

Reviewed on February 18, 2024

Valid Validated Review   |  
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This reviewer was offered an incentive for completing this review.

Down

What was the best part about using CallTrackingMetrics?

Call Tracking Metrics offers some excellent features like generating reports with their visual charts makes a better impact with the customers. Since I reley on the CallTracking Metrics for measuring ROI. And we do have some complex programs which needs assistance from the Call Tracking Metrics backend which is supported too.

What would you change about your experience with CallTrackingMetrics?

Call Tracking Metrics makes it hard to generate the data reports while they doesn't show any diffences with the active and inactive agents in the calling. Some may feel its pricing aren't matching with their features but if they try several other similar software they may change their opinion. There isn' anything negative points to say about the Call Tracking Metrics.

Overall Feedback

Spending an extra few dollars on measuring my staffs performance and proving to my clients are worthy investment for any business. Its like self rewarding and taking care of those who works and suffers for the our business. And we can be with the customers heart if we prove them that they made a right choice of choosing us.

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