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CallTrackingMetrics

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.57
  • 28 Reviews

RANKINGS & RATINGS

RANK
  • 53.9
    Call Tracking Software
    3 / 75
  • 7.3
    Call Recording Software
    20 / 84
  • 7.3
    Call Center Software
    60 / 304

ABOUT CallTrackingMetrics

Our Mission and Values

CallTrackingMetrics was founded in 2011 when founders Laure and Todd Fisher realized that traditional businesses phone systems are often stifling growth and innovation. We set out to develop tools that harness the power of what is happening on the phone, making it easier for organizations to scale their growth and extract critical data from their conversations. We launched our initial call tracking software in 2012 and have since developed a robust set of telephony and reporting tools to support those organizations pursuing excellence.

With our tools, organizations can intelligently invest in advertising using call intelligence, scale their teams around the world efficiently, and have those valuable conversations that translate into lasting relationships and revenue.

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Level1Contributor
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Great reporting capabilities

Reviewed on February 22, 2023

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This reviewer was offered an incentive for completing this review.

Down

What was the best part about using CallTrackingMetrics?

I am running an agency and have set up numerous clients on Call Tracking Metrics to monitor that incoming calls are being handled and what marketing campaigns are giving my clients the best ROI. I always recommend CallTrackingMetrics to any customers who want control over their marketing spend with the ability to set up sales queues, schedules, and all within a very clean dashboard. I received my important an email each time, I receive a new phone call and I get a weekly summary message that helps my staff and me stay on top of our incoming sales calls.

What would you change about your experience with CallTrackingMetrics?

We recently encountered a problem the CallTrackingMetrics is the complete reporting functionality of the platform. It's not easy to pull data reports. Our clients like to get extremely granulated, tracking each number, its source, location, and the minutes and conversions tied to each call, and it's been difficult to pull that data speedily.

Overall Feedback

We are very impressed with the quality of data that Call Tracking Metrics provides with conversion data for phone calls. The support team is one of the best companies I've worked with both on the phone and on their online chat. The data is extremely helpful when making decisions about how much money to invest into online marketing campaigns and where to save.

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