CallSource

Callsource is one of the best tool available for call tracking, lead management and phone skills training.Tracking experience is great in Call source.One can easily follow up on phone calls and use it for training purpose.Alert systems supported by callsource is also very good.Recording feature is one of the key feature which I liked the most, one can always get the lost information from the recorded messages.There is a alert to the manager in case the customer calls in and the sales person doesn't get any information. So Manager can directly call the customer in this scenario and maintain the relationship

May be one need to have a good audio player when your listening to the calls. I felt sometimes there is connection issue while connecting to the phone call and this could be because of the network that I am using. But these were not the major concerns and I would categorize them into good to have feature . Even if there are issues, it can be resolved with good support from customer service team

"CallSource offers advanced call tracking technologies to collect business intelligence about the customers and the effectiveness of the business marketing programs.Callsource was a innovator in the business of call tracking and online training webinars. Callsource is one of the great tool to bring training to the big crowd without having to leave the office and addressing the bigger forum. Onsite training is one of the biggest advantage with this tool. This will be one of the greatest tool for business marketing , go for it after your self evaluation. "