Search for a Category or Company
Home Reviews on CallRail Have to rely on support, but it's good support.
CrowdReviews.com Unverified

CallRail

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.67
  • 27 Reviews

RANKINGS & RATINGS

RANK

ABOUT CallRail

CallRail provides call analytics to more than 75,000 companies and marketing agencies globally. Contact us about our international plans now offered in the United Kingdom, Germany, France, Australia, New Zealand and Brazil!

CallRail’s intuitive software helps data-driven marketers optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. CallRail tracks phone calls from online and offline marketing campaigns (including PPC keywords), provides insight into which campaigns are working best, and records calls for lead qualification and coaching to increase call conversion rates.

Work for CallRail? Manage Profile

About the Reviewer

Have to rely on support, but it's good support.

Reviewed on April 27, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using CallRail?

The customer support team for this software is great. Not only are they knowledgeable and helpful. they're friendly and they make helpful suggestions for features that would solve issues you're dealing with. Also, they offer a 14 day trial and the cost for the software after the trial is very reasonable.

What would you change about your experience with CallRail?

Though it could be considered better than others, the setup was a bit complex and frustrating. And even after doing it once or twice, it's still difficult to get new accounts going without a little help from user guides, customer support or Google. This shouldn't be the case once users have to do something more than once or twice. Hopefully it's just one or two updates away from being more user-friendly and intuitive.

Overall Feedback

They are lacking some reporting capabilities and the ability to customize the reports they do have. This would be helpful on the back end of things. They do however include a great training tool which helps with onboarding and helps users/employees gain a better understanding of what's going on within the organization and some of its goals.

View other reviews and rankings of
Best Call Recording Software

Our rankings are completely independent, transparent, and community driven; they are based on user reviews and client sentiment. These companies had to earn their way up and didn't just pay their way up.
View Latest Rankings

Have a comment, question, or want to share something with us?

Report a Concern
Support Helpdesk
800-874-2458
Priority Business Support
priority@crowdreviews.com
About
FAQs
Resources
Coverage Areas
STAY IN TOUCH

Subscribe to our newsletter.

©2026 CROWDREVIEWS.COM, LLC. All Rights Reserved.

PRIVACY POLICY TERMS OF USE