CallFire

CallFire seems to be offering service of call tracking software like many other companies out there and they have good prices. CallFire has some products like Text Messaging, Call Tracking, Voice BroadCast ... So it can help you engage your customers, save your time and see ROI. It is one of the easiest platform to operate and train your team to use it. It has a cool feature of playing background music while calling which can be fun for callers.

You got always keep a backup of your work because some people reported a failure of service during peak time and traffic. CallFire can crash sometimes so it's not so nice. They must work more on performance. CallFire can generate messy spreadsheets that need lot of work to be useful therefore you need to dedicate someone for this job. Some of the options are hard to do. Some reports also that their website have some bugs especially when you load funds to use their platform.

If you need to call large number of customers , or your company needs to measure the effectiveness of different marketing campaigns, or to send mass text messages to notify customers of promotions you may need to give CallFire Tracking solution a try. It seems that they don't have any mobile application and also no evidence of an SDK for mobile development , they should invest into helping developers make iOS and Android mobile application using their API. CallFire has a direct support with email, live chat, phone number, contact form, and ticketing system linked to your account messaging area. Their API is robust and documentation is complete and they also provide necessary support about it.