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Bomgar

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.42
  • 12 Reviews

RANKINGS & RATINGS

RANK
  • 58.4
    Help Desk Software
    2 / 300

ABOUT Bomgar

Bomgar’s Secure Access solutions enable customers to easily support people, access and protect endpoints, and defend privileged credentials, in order to fight cyber threats and speed business performance. More than 12,000 organizations around the globe use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar clients include some of the world’s leading IT outsourcers, systems integrators, software vendors, healthcare organizations, government agencies, universities, financial institutions, and retailers.

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About the Reviewer

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Pj Belangel

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Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Region XIII - Caraga, Philippines

Review Distribution (180)

  • Excellent (180)
  • Very Good (0)
  • Average (0)
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180Reviews
33Helpful votes
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Pj Belangel

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  • Level 1 Contributor
  • Point 180 reviews
  • Thumb 33 helpful votes
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For IT Professionals

Reviewed on February 28, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Bomgar?

Bomgar does not make its client interpret what they are seeing when they try tinkering settings on their computer . The direct access to system info and command shell can be easily seen so there will be no time wasted looking for it through the desktop . Additional features like session recordings are really great for backing up and review your current sessions .

What would you change about your experience with Bomgar?

Remote access to mobile devices is not 100% functioning yet . There is no problem when connecting to Samsung ones but it does not work on the Apple devices . Sometimes , clients go offline for no apparent reason at all and the program takes more time than usual to connect them . Everything runs smooth afterwards .

Overall Feedback

Bomgar supports are very easy to work with so getting set up on a trial period is easy . Great customer service and helps you in every way they can . Fully customizable and you can easily configure it to run and work exactly as you want . Test it all out on the trial period and i'm sure that you would love to purchase it afterwards .

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